1. Acceptance of Terms

By creating an account, accessing, or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, which are incorporated by reference.

We may update these Terms from time to time. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2. Platform Access and Accounts

Account Registration

To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Age Restrictions

You must be at least 18 years old to create an account and use our Platform. By using our Platform, you represent and warrant that you meet this age requirement.

3. Platform Rules and Restrictions

When using our Platform, you agree not to:

We reserve the right to remove any content and suspend or terminate accounts that violate these rules.

4. Listings and Inquiries

For Hosts

As a host, you are responsible for:

For Guests

As a guest, you are responsible for:

5. Platform Role as Intermediary

Livuma functions solely as an intermediary platform that connects property owners/managers with potential tenants. We explicitly:

Indonesian Property Laws

Users must be aware that Indonesia has specific regulations regarding property ownership, especially for foreign nationals:

Property owners are solely responsible for ensuring their listings comply with all applicable laws. Guests are advised to perform their own due diligence regarding the legal status of properties they book.

Livuma reserves the right to remove any listings that we have reason to believe violate local laws or regulations, but we do not assume any obligation to actively monitor or investigate such compliance.

6. Payments and Fees

Promotional Services

Livuma charges fees for value-added promotional services—such as sponsored placement, highlighted listings, or advertising packages. The price and duration of each promotional option will be shown clearly before you purchase.

Direct Booking Fees

For direct bookings made through our platform, Livuma charges a service commission deducted from the host's payout. The price shown to guests is the full rental price — no additional service fee is charged on top of the listing price displayed to guests.

The exact fee amounts will be clearly displayed before you confirm a booking. Fees are calculated based on the total booking amount and are non-refundable except as required by law or as specified in our cancellation policy.

Payment Processing

Payments are processed securely via our payment service provider, Xendit. By completing a payment, you agree to the terms of service and privacy policies of the applicable payment processor. We do not store your full payment card details—all sensitive payment card information is processed directly by Xendit. Guest payments are received into Livuma's account and held until the applicable payout conditions are met.

Escrow and Payment Holding

For direct bookings, Livuma holds guest payments in an escrow-like arrangement. Your payment is held securely until guest check-in, at which point payout (minus the platform fee) is released to the host's Indonesian bank account according to our payout schedule. In the event of a cancellation or dispute, funds may be held longer until resolution.

7. Direct Booking Terms

Booking Process

When you make a direct booking through our platform:

Identity Verification (KYC)

To ensure platform safety and comply with legal requirements, guests making direct bookings must complete identity verification through our KYC provider (Didit). You may be required to provide:

If you fail to complete KYC verification or your verification is rejected, your booking may be cancelled and refunded (excluding platform service fees, which already include payment processing costs). You agree that your identity information may be shared with our KYC providers and stored in accordance with applicable anti-money laundering and counter-terrorism financing regulations.

Host Payout Schedule

Hosts will receive payouts (booking amount minus platform fees) according to our payout schedule:

Extended Payout Holds

Payouts may be delayed or temporarily held in the following circumstances:

Cancellation and Refunds

Cancellation policies are set by hosts and specified in each listing. Before booking, guests should carefully review the cancellation policy applicable to their booking. Our platform supports flexible, moderate, and strict cancellation policies.

In certain circumstances, we may override a host's cancellation policy and provide refunds of eligible amounts (excluding platform service fees, which already include payment processing costs), such as when:

Refunds are processed to the original payment method within 5-10 business days after approval. Platform service fees are generally not refunded except in cases of host cancellation or platform error.

Payment Disputes and Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to suspend your account pending resolution. Host payouts may be delayed or withheld during dispute resolution. We encourage users to contact us directly to resolve issues before initiating chargebacks.

Chargeback Recovery: In the event of a chargeback or refund, Livuma may recover the disputed amount by deducting it from the host's current or future payouts. If a host's payout balance is insufficient, this may result in a negative balance that must be settled before future payouts are released.

Host Tax Responsibility

Hosts are solely responsible for determining, reporting, and paying all applicable taxes related to their rental income, including but not limited to income tax, hotel/accommodation tax, withholding tax, and any other local or national taxes. Livuma does not act as a tax agent, withhold taxes on behalf of hosts, or provide tax advice, unless explicitly required by applicable law.

Data Sharing

By using our booking and payment services, you consent to the sharing of your booking information, identity verification data, and payment details with our payment service providers, KYC verification vendors, and fraud prevention services as necessary to process bookings, verify identity, prevent fraud, comply with legal requirements, and resolve disputes.

8. Refunds for Promotional Services

Promotional fees (for sponsored listings, highlighted placements, etc.) are non-refundable once the promotion period has begun, except where required by mandatory law. If you cancel a promotional service before it begins, you may be eligible for a refund minus any processing fees.

9. Intellectual Property Rights

The Platform and its original content, features, and functionality are owned by Livuma and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

By posting content on our Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute that content for the purpose of operating and promoting the Platform.

10. Limitation of Liability

To the maximum extent permitted by law, Livuma, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

11. Indemnification

You agree to defend, indemnify, and hold harmless Livuma, its directors, employees, partners, agents, suppliers, or affiliates from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your violation of any third-party rights.

12. Dispute Resolution

If a dispute arises between you and Livuma, we encourage you to first contact us directly to seek a resolution. If we cannot resolve the dispute informally, these Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. The District Court of Denpasar (Pengadilan Negeri Denpasar), Bali, Indonesia shall have jurisdiction, without prejudice to mandatory consumer protection rights under applicable Indonesian law, EU consumer protection law (for users resident in the European Economic Area), or other mandatory consumer protection rights under the law of your country of residence that cannot be excluded by contract.

13. Termination

We may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Platform or contact us to request account deletion. All provisions of the Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]

15. Company Details & Governing Law

Company Imprint

PT LIVUMA HOME MARKET (PMDN)
Jl. Raya Uluwatu, Gg. Sakhen No. 108 A, Pecatu, Kuta Selatan,
Kabupaten Badung, Bali 80362, Indonesia
NPWP: 10.000.000.0-796.3465
NIB: 0702260005208
Email: [email protected]

Governing Law

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Indonesia. The District Court of Denpasar (Pengadilan Negeri Denpasar), Bali, Indonesia shall have jurisdiction, without prejudice to mandatory consumer protection rights under applicable Indonesian law, EU consumer protection law (for EEA residents), or other mandatory consumer protection rights under the law of your country of residence that cannot be excluded by contract.

Bahasa Indonesia Version

Versi Bahasa Indonesia dari Ketentuan Layanan ini tersedia di sini . Jika terjadi perbedaan penafsiran, versi Bahasa Inggris yang berlaku.